Frequently Asked Questions

Shipping Information

How much does shipping cost?


Shipping is free for all ramen packs expect for Canada, where express or expedited shipping are the only options (other shipping methods to Canada have been suspended). The declared value of each pack is normally under the allowed duty free amount for most countries. However, please note that depending on your country's import laws, there may be additional custom fees.




When will my pack ship?


After purchasing, your ramen pack will be shipped within 7 business days. You'll receive a confirmation email after the purchase and another email when the pack has been shipped.




What is the estimated delivery time?


Different shipping options are available at checkout. For more info about your particular country, please scroll down to the last question ("Which shipping method will be used for my country"). Please note that there can be delays due to the ever-changing global shipping situation. Some countries may only have Surface Mail as an option (not Airmail).




Are shipments tracked?


All shipments are currently tracked. But this can change in the future, relative to the shipping methods available.




Which shipping method will be used for my country?


- Below are the default shipping methods (no additional fees at checkout). - Faster shipping methods (express or expedited) available for an additional fee. Airmail + Tracking Europe Netherlands - Germany - United Kingdom - Ireland - Belgium - Denmark - Norway - Sweden - Finland - Poland - Switzerland - France - Spain - Portugal - Italy - Greece - Austria - Croatia - Luxembourg - Ukraine - Turkey - Slovenia - Slovakia - Montenegro - Monaco - Malta - Lithuania - Lichtenstein - Latvia - Iceland - Hungary - Gibraltar - Estonia - Czech Republic - Belarus - Armenia Asia Azerbaijan - Indonesia - Kazakhstan - Malaysia - Philippines - Singapore - Sri Lanka - Taiwan - Tajikistan - Thailand - Vietnam Oceania New Zealand South America Columbia - Chile North America Mexico Surface Mail North America United States (Express or Expedited Airmail possible for an additional fee) Oceania Australia (Express or Expedited Airmail possible for an additional fee) - If your country is not listed, expedited shipping (DHL) is the only possibility - Shipping to Brazil and China is not possible due to high customs fees




US, Canada & Australia Shipping - Latest Info


Dec 22, 2021 - STANDARD AIRMAIL SHIPPING NO LONGER AVAILABLE Standard Airmail Shipping to the United States, Canada Australia has been abruptly suspended. Customers in these countries now have the below shipping options, as below and at checkout: USA SURFACE MAIL Extra Cost: None // Estimated Delivery Time: 3 Months EXPRESS AIRMAIL Extra Cost: $15 per ramen pack // Estimated Delivery Time: 1.5-2 Weeks EXPEDITED AIRMAIL Extra Cost: $25 per ramen pack // Estimated Delivery Time: 3-6 Business Days CANADA EXPRESS AIRMAIL Extra Cost: $15 per ramen pack // Estimated Delivery Time: 1.5-2 Weeks EXPEDITED AIRMAIL Extra Cost: $25 per ramen pack // Estimated Delivery Time: 3-6 Business Days (Surface Mail suspended too) AUSTRALIA SURFACE MAIL Extra Cost: None // Estimated Delivery Time: 3 Months EXPEDITED AIRMAIL Extra Cost: $25 per ramen pack // Estimated Delivery Time: 3-6 Business Days If you have any questions or concerns, please reach out: info@instantramen.jp
As always, we're monitoring the ever-changing global shipping situation.





Subscriptions

How do your Ramen Subscriptions subscriptions work?


When you subscribe, you’ll pay for the first month at checkout. We’ll then ship your first ramen pack to you within 7 business days. After this, you’ll be billed on the same day each month until the end of your subscription. Example: You sign up on March 17th and pay for the first month. The next payment will be April 17th and so on until the end of your subscription. See our Terms and Conditions for more details.




Will my Ramen Subscription automatically renew?


No, your subscription will last until the end of the term chosen by you. This means that if you have a 12 month subscription, your subscription will automatically end after the last month of payment (the 12th month).




How do I cancel my Subscription?


Please send us an email - info@instantramen.jp





Help

My ramen has not arrived yet, what now?


Please note that arrival time can be affected by the number of available flights, national holidays, weather conditions, or other factors outside of our control. If you're worried about your shipment, please contact us at info@instantramen.jp and we’ll promptly look into it.




When I opened my pack, one of the items was damaged


We try our best to package the ramen in a manner that should prevent breakage. But if this does occur, please send us an email with a photo of the damaged item: info@instantramen.jp




Risk of Loss


The products purchased on this website will be shipped using a third party. Once the purchased items have been delivered to the shipping company, the risk of loss has been passed onto the buyer of the product. It is the responsibility of the buyer to submit the correct address information and we cannot be held responsible for any errors made by the buyer. The Ramen Packs sold on InstantRamen.jp may contain (dried) meat or egg products.
Please check your local regulations, as we are not responsible for what occurs at customs - whether the Ramen Packs are confiscated or otherwise. Terms and Conditions